Terms of Service

Effective Date: October 2025

Welcome to Sprinkle of Santa (“Company,” “we,” “our,” or “us”).
Please read these Terms of Service (“Terms”) carefully before using our website, products, or services. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, do not use our website or services.

1. Use of Our Website

You must be at least 18 years old to place an order or use our services.
You agree to use the website only for lawful purposes and in a manner that does not infringe or restrict others’ use and enjoyment of the site.

2. Products and Services

Sprinkle of Santa provides personalized letters, digital files, videos, and holiday-themed products.
All product descriptions, pricing, and availability are subject to change at any time without notice.
We reserve the right to discontinue or modify any product or service at our discretion.

3. Personalization and User Content

To create personalized letters, videos, or keepsakes, you may be asked to submit personal information such as names, accomplishments, and messages.
By submitting this information, you confirm that:

• You are authorized to provide this data

• You grant us permission to use it solely for order fulfillment

• The information provided is accurate and not harmful, defamatory, or inappropriate

We reserve the right to refuse any content that violates our guidelines.

4. Orders and Payment

When placing an order, you agree to provide complete and accurate information.
All prices are listed in USD unless otherwise specified.
Payment must be received at the time of purchase.
We reserve the right to refuse or cancel orders at any time, including for suspected fraud, misuse, or errors in pricing or availability.

5. Shipping and Delivery

Shipping timeframes are estimates only and not guaranteed unless explicitly stated on the website.
You are responsible for providing accurate shipping information.
We are not liable for delays due to carriers, weather, holidays, or incorrect address details provided at checkout.

Digital items (such as videos or printables) are delivered electronically and are considered delivered once the download link or file access has been sent.

6. Refunds and Returns

Due to the personalized nature of our products, all sales are final.
However, if you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery, and we will work to resolve the issue with a replacement or refund.

7. Intellectual Property

All content on this website—including text, images, graphics, logos, videos, and digital downloads—is owned by Sprinkle of Santa and protected by copyright and trademark laws.
You may not copy, distribute, modify, or use our content without written permission.

8. Prohibited Actions

You agree not to:

• Use the site for fraudulent or unlawful purposes

• Attempt to bypass security features

• Interfere with the operation of the website

• Copy, resell, or exploit any part of the service without permission

• Upload harmful, inappropriate, or copyrighted materials without authorization

Violation of these rules may result in termination of your access.

9. Third-Party Links

The website may contain links to third-party websites.
We are not responsible for the content, policies, or actions of any third-party sites.

10. Limitation of Liability

To the fullest extent permitted by law, Sprinkle of Santa is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website, products, or services, including delays, errors, or loss of data.

All products are provided “as is” without warranties of any kind, express or implied.

11. Indemnification

You agree to indemnify and hold harmless Sprinkle of Santa, its employees, partners, and affiliates from any claims, damages, or losses arising from your misuse of the website, products, or violation of these Terms.

12. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
By using our services, you consent to the Privacy Policy.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time.
Changes will be posted on this page with an updated effective date.
Continued use of the website after changes indicates your acceptance of the new Terms.

14. Governing Law

These Terms are governed by and interpreted under the laws of the State of [Insert State], without regard to its conflict of law principles.

15. Contact Us

If you have questions about these Terms or your order, please contact us at:
[email protected]

Privacy Policy

Effective Date: October 2025

At Sprinkle of Santa (“Company,” “we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our products and services.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our site.

1. Information We Collect

We collect information in three main ways:

A. Information You Provide to Us

This includes personal information submitted during checkout or form completion, such as:

• Name

• Child’s name(s)

• Email address

• Shipping address

• Billing address

• Payment information (processed securely by third-party processors)

• Personalization details (accomplishments, interests, messages for Santa, etc.)

B. Automatically Collected Information

When you browse our site, we may automatically collect:

• IP address

• Browser type

• Device type

• Pages viewed

• Referring websites

• Cookies and tracking technologies (see Section 7)

C. Information from Third Parties

We may receive information from payment processors or advertising partners to help process orders or improve our marketing.

2. How We Use Your Information

We use your information to:

• Create and personalize letters, videos, and digital products

• Process orders and payments

• Ship and deliver purchased items

• Provide customer support

• Improve website performance and user experience

• Send order updates, promotional messages, or important notifications

• Prevent fraud or unauthorized activity

• Comply with legal requirements

We never sell or rent your personal information to third parties.

3. How We Protect Your Information

We use administrative, technical, and physical security measures to protect your data, including encrypted payment processing, secure servers, limited access to data, and regular monitoring.
While we take reasonable precautions, no method of transmission over the internet is completely secure.

4. Sharing Your Information

We share your information only with trusted third parties when necessary to:

• Process payments

• Ship physical items

• Deliver digital content

• Run website analytics

These partners are required to safeguard your data and use it only for the services they provide.

5. Children’s Privacy

Our website is intended for adults 18 and older.
We do not knowingly collect personal information from children without parental consent. Personalization details must be submitted by a parent or legal guardian.
If you believe we have collected information from a child without permission, please contact us.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access personal information we store

• Update or correct your information

• Request deletion of your data

• Opt out of marketing emails

• Disable cookies through your browser

To make a request, contact us at [Insert Support Email].

7. Cookies and Tracking Technologies

We use cookies to support website functionality, analyze traffic, personalize your experience, and improve advertising relevance.
You may disable cookies in your browser settings, but some features may not work properly.

8. Data Retention

We retain your information only as long as necessary to fulfill your order, maintain legal records, or enhance our services.
Personalization details may be stored for future orders unless deletion is requested.

9. Third-Party Links

We may include links to external websites. We are not responsible for the content or privacy practices of these third-party sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with a new effective date.
Continued use of the website after updates indicates acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests related to your privacy, please contact us at:

[email protected]